What if my package is lost or stolen?Updated a month ago

We understand how important it is for your order to arrive safely. While we carefully prepare every shipment, once it’s in transit, delivery issues can occasionally occur.

If the signature requirement was waived, we are not able to provide a refund or replacement in the event of loss, theft, or damage. In these cases, we recommend reaching out to the courier directly. We’re always happy to assist in providing documentation or escalating a claim from our side.