Please ship your return or exchange within 30 days from the date of delivery. All items must be unwashed, unworn, unaltered, and the original tags must be attached. A £10 per product charge applies to any product(s) requiring special handling. Shoes

Please ship your return or exchange within 30 days from the date of delivery. All items must be unwashed, unworn, unaltered, and the original tags must be attached. A &#xA3;10&#xA0;per product&#xA0;charge applies to&#xA0;any&#xA0;product(s)&#xA0;requiring special handling.&#xA0;Shoes must be returned in the original shoe box. Boxes are an important part of the product presentation and must be returned undamaged, along with the shoes (no scuffs or marks).Please note that all items marked &quot;final sale&quot; are not eligible for return, exchange, or store credit after 14 business days from the date of arrival. Final sale items are marked as such in red in the item description, cart, checkout page, and order confirmation email.&#xA0;We offer one size and/or color exchange per item.

What are your return requirements?

Please visit our returns portal to initiate a return or exchange and to purchase a return shipping label to print and mail your items to our warehouse partner location in London. Exchanges are quick and free and you have the option to immediately rec

Please visit&#xA0;<a href="https://marcella-eu.loopreturns.com/#/" rel="noopener noreferrer" style="text-decoration:none;" target="_blank">our returns portal</a>&#xA0;to initiate a return or exchange and to purchase a return shipping label to print and mail your items to our warehouse partner location in London.Exchanges are quick and free and you have the option to immediately receive your replacement before returning the original package for no additional shipping charge.&#xA0;With this option, you&apos;ll have 14&#xA0;calendar&#xA0;days to&#xA0;drop off&#xA0;the exchanged item(s) in&#xA0;your original order until you&apos;ll be automatically charged for the exchange order.&#xA0;Please be sure to only use our pre-paid return labels/QR codes so we can track your return. We are unable to refund lost returns using labels other than our own. Please ensure that your package only includes the items listed in the approved return or exchange in your online return request, and we ask that you refrain from combining returns from multiple orders unless approved by our team in writing. Consolidating items from different orders will slow down and/or may prevent the processing of your refund or exchange.&#xA0;

How do I start my return or exchange?

Need further assistance? Please fill out this form and we will reply to you via email :) 
You can also contact us directly at support@marcellanyc.com and we'll get back to you within 1-2 business days.

Marcella New York UK

Returns & Exchanges

What size am I?

What happens if a product is not available?

How can I leave a review for a product I purchased?

Products & Sizing

How can I check my order status?

How fast are orders processed?

Can I cancel my order or change my address?

What forms of payment do you take and what currency are your prices in?

Why did I receive a Marcella tote with my order?

Do you offer gift cards?

What if my items are damaged, defective, or incorrect?

Orders

How long will it take for my order to arrive?

What is your order processing time?

Do you offer expedited shipping?

How much does shipping cost?

How do customs duties and fees work?

Where can I find my tracking number?

What if my package is lost or stolen?

Shipping & Delivery

What does clearance mean?

Can I return clearance items?

What is the difference between a sale and a clearance item?

What is "final sale"?

Something I ordered is now on sale? Will you match the new price?

Can I get a promo code for my order?

Why isn’t my promo code working?

Sales & Discounts

Who is Marcella?

What is Design That Matters (four pillars)?

Democratizing Design

Social Impact (the school days project)

Ethical Production

Sustainability

Our Mission

What fabrics are used for your designs?

How do I care for my Marcella pieces?

Fabrics Page