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Shipping & Delivery

How long will it take for my order to arrive?

Standard Shipping (Deutsche Post): Free on orders over £99. Arrives in 2-7 business days after shipment. Orders under £99 ship for a flat rate of £8. Expedited Shipping (DHL Express): Flat rate of £20 for select styles, as indicated on product pages.

What is your order processing time?

Processing times vary by item, availability, and whether the item is made-to-order. Many styles are produced in our European atelier (in service of Marcella’s sustainability pledge), so processing times can fluctuate depending on current demand. We a

Do you offer expedited shipping?

Expedited shipping is available on select designs for a flat rate of £20 via DHL Express. Our processing and delivery timeframe is 2-6 business days.

How much does shipping cost?

We offer free standard shipping on all UK orders over £99! Orders under £99 ship for a flat rate of £8. Want it faster? We offer express shipping on select designs for a flat rate of £20. Please visit our shipping policy page for more information.

How do customs duties and fees work?

All applicable customs duties, VAT, and import fees are calculated at checkout and collected as part of your order total. You should not be charged any additional fees upon delivery.

Where can I find my tracking number?

We will send you your package's tracking number in a confirmation email once your order has shipped. You may also log in to your Marcella account to view your order status page, as well as available tracking updates, and sign up for shipping notifica

What if my package is lost or stolen?

We understand how important it is for your order to arrive safely. While we carefully prepare every shipment, once it’s in transit, delivery issues can occasionally occur. If the signature requirement was waived, we are not able to provide a refund o